by Unify Data and Analytics | Jan 4, 2024 | Digital Transformation
10 challenges you need to overcome to ensure your transformation is successful Digital Transformation is often seen by business leaders as a potential high cost and risk. And with a study from Boston Consulting Group suggesting that nearly 70% of digital...
by Unify Data and Analytics | Jan 3, 2024 | Customer Service
Customer Experience Analytics Arm Call Centres with Data for Converting More Bookings Call centres are valuable in aiding conversions, especially in service industries and travel. Due to COVID and a high number of cancellations, especially for travel companies,...
by Unify Data and Analytics | Jan 2, 2024 | Digital Transformation
Having entered the post-pandemic era it’s even more important that brands need to adapt to continue meeting customer expectations. We are moving from a digital-first customer experience to a 1-1 mentality where customers seek instant gratification and responses...
