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Salesforce Sales Cloud Einstein: Increasing Forecasting Accuracy
Using AI can reduce forecasting by 20% and 79% of companies implementing AI in their sales forecasting are reported to achieve 79% accuracy (28% higher than those without). For ambitious and digitally savvy organisations Salesforce Sales Cloud Einstein has the...
4 Essential Steps to Crafting a Tailored CRM Strategy for Business Success
A well-defined CRM Strategy can catapult a business from mediocrity to market leadership by optimising customer interactions at every touchpoint. The integration of a Customer Relationship Management (CRM) system tailored to the unique needs and objectives of a...
AI in Customer Service: What is It & Why Do You Need It?
Embracing the AI Revolution in Customer Service In an era where technological advancements are not just innovations but necessities, the integration of Artificial Intelligence (AI) in Customer Service is no longer a futuristic concept but a concrete reality. This...