AI in Customer Service: What is It & Why Do You Need It?

by Unify Data and Analytics | Feb 4, 2024 | Uncategorized

Embracing the AI Revolution in Customer Service In an era where technological advancements are not just innovations but necessities, the integration of Artificial Intelligence (AI) in Customer Service is no longer a futuristic concept but a concrete reality. This...

Unifying Your Customer Data with AI: Insights from Salesforce World Tour

by Unify Data and Analytics | Jan 7, 2024 | Artificial Intelligence (AI), Data Unification

Meet Ghada Fourane, Unify’s CEO, who shares her valuable observations from the AI-focused Salesforce World Tour in London, highlighting the swift progress of innovation and the seamless integration of AI across all applications.   In case you missed our recent...

Cultivating a Culture of Clean Data: The Training Imperative

by Unify Data and Analytics | Jan 7, 2024 | Data Unification

Holistically training all new hires on data quality protocols ensures data integrity and positive customer experiences resulting in savvy data-driven decisions.    There are countless claims about how data has become one of the most prized resources in any...

Are you getting the best value from your Call Centre?

by Unify Data and Analytics | Jan 3, 2024 | Customer Service

Customer Experience Analytics Arm Call Centres with Data for Converting More Bookings Call centres are valuable in aiding conversions, especially in service industries and travel. Due to COVID and a high number of cancellations, especially for travel companies,...